Support

Frequently Asked Questions

Ordering & Delivery

What is the Minimum Order Quantity (MOQ)?+

Our MOQ starts from just 1 piece. Whether you need a single sample to test a design or a bulk corporate order of 5,000+ units, we have the capacity to deliver.

How fast will I receive my order?+

Standard orders are produced and delivered in under 72 hours. Orders placed and confirmed before 2:00 PM qualify for same-day production.

Can I mix sizes and colours in a bulk order?+

Absolutely. You can mix sizes (S, M, L, XL, oversized) and garment colours within the same bulk order, provided the print design and dimensions remain identical across all pieces.

Quality & Printing

How do you guarantee the best quality?+

We don't outsource. We operate a fully in-house vertical manufacturing setup in Pune. Every garment goes through multi-point QC — fabric GSM, stitch strength and print durability — before packing.

What file format do you need for my custom design?+

For the sharpest, most vibrant DTF prints, please provide artwork in 300 DPI resolution. We accept PNG (transparent background), vector PDF, AI or SVG files.

How should I wash and care for my custom printed apparel?+

Always wash inside out in cold water. Tumble dry on low or hang dry in shade. Never iron directly over the printed design.

Payments & Policies

What are your payment terms?+

A 50% advance payment is required to confirm your order and initiate production. The remaining 50% balance must be cleared before final delivery is dispatched.

Do you offer GST invoices?+

Yes. We provide full B2B GST-compliant billing for all corporate, uniform and bulk retail orders so you can claim input tax credit smoothly.

What is your return policy?+

Since every item is custom printed for your brand, all sales are final. We do not accept returns or exchanges for sizing issues. Manufacturing defects or misprints reported within 48 hours of delivery will be replaced free of cost.